Refund policy

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns, Refunds and Exchanges

We want you to be completely satisfied with your purchase. If you are not, you may return eligible items within 30 days for an exchange, store credit, or refund to the original payment method.

Return eligibility:

  • Items must be unopened and returned in their original packaging.
  • Custom, clearance, and personalized items are non-returnable.
  • Return shipping costs are the customer’s responsibility.
  • Shipping charges are non-refundable, including any shipping costs we incurred, even if you were not directly charged for shipping.

To initiate a return, please email Sales@ATVTagWorkz.com with "RETURN" in the subject line.

 

Custom Order Policy

Each custom item is carefully designed, assembled, and personalized using engraving, sublimation printing, or direct printing. Because of their unique nature, custom items are non-returnable once completed.

However, if there is an error on our part in engraving, printing, or personalization, you may request a corrected replacement within 15 days of delivery. We will remake or correct the item at our expense using the same or similar materials, based on availability.

Important:

  • Customers are responsible for spelling and punctuation accuracy when submitting custom orders. These errors cannot be refunded or replaced.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@atvtagworkz.com.

If you have any questions about our return or custom order policies, feel free to reach out!